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Terms of Business

Prices

We offer goods for sale through, our website www.ukdrills.com and our trade centres. Our prices vary from time to time and printed material such as advertisements will always show the dates when the prices are valid.

VAT

The prices we quote always include VAT at the applicable rate.

Payment

All of our goods are offered to you on a payment with order basis. Your payment is due to us when we dispatch your goods and is accepted by most credit cards, debit cards or by cheque. Our trade centres also accept cash. We will only accept your order if it is accompanied by payment in full.

Dispatch

We will normally dispatch your goods on the same working day, provided that your order is received by us before 3pm. The goods become your property as soon as they are dispatched to you.

Delivery

We will deliver your order to any UK address. Our standard delivery uses a national carrier and in most cases you will receive your goods on the next working day. If you live off the beaten track or the carrier finds your address more difficult to find your delivery may take a little longer. With some of the more remote areas such as the highlands of Scotland delivery can take several days. A surcharge may also apply to deliveries to such locations which you will be informed about once we have received your full order. If possible we will try to despatch with Royal Mail to avoid any surcharges, however this is not always possible. If a quicker delivery is important you may select one of our premium delivery options. Availability of these depends on where you are and in some cases the time of day. This will be confirmed with you at the time you place your order. If you order by post and request a delivery option that is not available to your location you will not be charged for it.

Availability

We aim to keep sufficient stock so that we never run out. However on occasions of unexpectedly high demand we may unfortunately run out. If this happens we will notify you immediately whereby you may instruct us what you would like us to do. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order.

Cancellation

If you wish to cancel your order you may do so at any time until we dispatch it. Your order will be packed and dispatched in a very short period. If you wish to cancel the order you should do so by telephone and we will confirm that it has been possible.

Unforeseen Circumstances

Where things like strikes, wars, acts of terrorism or even small things like power cuts interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure, which is due to such unforeseen circumstances, or any other situation outside our control.

Liability

Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our Guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.

Law

These terms of business will be interpreted and adjudicated under English law.

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