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FAQs

How can I get a refund?
If for any reason you are unhappy with the products you have received then return them to us within 7 days of receipt for a full refund. Please ensure you return the item in the same condition you received it. Returns are free but you be will requested to pay for return postage of the item.
How long does delivery take?
This will depend on which option you choose at checkout. If you have placed an order a delivery estimate will be included in your confirmation e-mail). If your delivery has not arrived within the stipulated time frame please click the link in your confirmation e-mail saying item not received and we will be in contact.
Can I return my items?
If for any reason you are unhappy with the products you have received then return them to us within 7 days of receipt for a full refund. Please ensure you return the item in the same condition you received it. Returns are free but you be will requested to pay for return postage of the item.
How do I track my order?
If you entered your mobile telephone number during checkout and your order was shipped by courier you should have received a text message with tracking information. If however your item is sent with royal mail, tracking information is not available.
Which Drill bit do I need?
If you need help why not try our drill bit finder or if you need a bit more advice why not ask us your question on live chat where you can speak to somebody with in-depth product knowledge.
Is my payment safe?
Your payment is 100% safe and secure. We've been doing this for nearly 30 years and ensure that all payments are taken via a SSL security layer through the world's most trusted payment provider - SagePay. You can also pay via PayPal if you prefer

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