FREQUENTLY ASKED QUESTIONS
How long does delivery take?
This will depend on which option you choose at checkout. If you have placed an order a delivery estimate will be included in your confirmation e-mail. If your delivery has not arrived within the stipulated time please get in touch.
Can I return my items?
If for any reason you are unhappy with the products you have received then return them to us within 7 days of receipt for a full refund. Please ensure you return the item in the same condition you received it. Returns are free but you be will requested to pay for return postage of the item. To start a return, please email us at info@ukdrills.com
How do I track my order?
Tracking information will be provided once your order is despatched. If youn haven't received any tracking information please email us at info@ukdrills.com
Which drill bit do I need?
If you need help why not try our drill bit finder or if you need a bit more advice why not ask us your question on live chat where you can speak to somebody with in-depth product knowledge.
Is my payment safe?
Your payment is 100% safe and secure. We’ve been doing this for over 40 years and ensure that all payments are taken via a SSL security layer. You can also pay via PayPal if you prefer. Mobile payments are also available.
Are my details secured?
Yes. We’ve been a trusted name in drill bits since 1985. With 40 years of trading experience, we take data security as seriously as product quality. Your details are protected with industry-standard encryption and never shared.
